OSDN User Support

Please submit bug reports on OSDN system. For us to precisely understand the bug, please try to be as specific as possible with the information you are about to enter. For example, we need information like these:

• Precise error message
• Precise steps to reproduce
• The time of the bug
• Client environment (browser, OS and so on)

Also, for the person in charge to understand the situation as quickly as possible, specify the category if you can.

To request support or submit bug report on a software that is developed and distributed at OSDN, you will need to contact the project of the software. If you use this form to submit bug report to OSDN, we will not be able to respond to your request. Please understand in advance.

We will answer your question and accept your support request on OSDN's system. OSDN support ranking system is opened to all OSDN users. By searching, you can browse support entries from the past. Also, things like frequently asked questions are put together at the site document, so please read here first.

For quick solution, you will need to put down the specific information. For example, you will need information like these:

• Project name
• Correct file name, Directory name
• Precise operational procedure, feedback message
• Client environment (browser, OS and so on)

Also, to automatically assign a person to be in charge, and if you know the component, you will need to specify the component.

OSDN support ticket system is opened to all OSDN users. Please be cautious not to enter personal information like your password. For support entry that you find not suitable for publication, you could request support via support@osdn.jp. However, if we don't find any legitimacy in making it not open, we will not respond to your request through the use of mail.

Request for Information Deletion

OSDN adhere to the principle to save all information. Therefore, upon making request for information deletion, please make sure to have a good reason for your deletion request, for example, there's personal information included. With data on cvs and mailing list archives, they also follow the same principle.

How to Ask Question on Software

To ask a question or request support on a software that is developed and distributed at OSDN, you will need to contact the project of the software. If you use this form to request OSDN's support, we will not be able to respond to your request. Please understand in advance.